Are you thinking of buying or renovating a property?
If so, you'll definitely find this useful.

Several tips for buying a house to renovate

Before you start
Regardless of your chosen property, the most important thing you need to take stock of is your finances. These will completely dictate what you do and will guide all of your planning. Working out how much you have to spend will dictate how large the project will be, and how long it will take.
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Finding a house
The best way to find a suitable house is to look through different estate agents. As renovation has become much more popular in recent years, the competition for finding suitable properties has risen considerably. Therefore, you may be on an estate agent’s books for many months before they offer you anything.
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Before you buy
Before you buy a house, there are a number of things which you should check so you do not get any nasty surprises when it's too late. Make a plan of what changes you would like to make to the house, so you know exactly how the finished product would look. This will help you decide which rooms you want where and will give you an indication of exactly how much work will be necessary.
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We will give the absolute best electrical service.
We undertake all electrical work for residential purposes such as fuse board upgrades and home rewiring.

How do you define: “Service so good?”

At W.E. Brown—It’s About Customer Satisfaction. Let me explain the subtle difference. We’ve been in business for 95 years, and it would be easy for us to say: “Great customer service is important to us, and that’s why we’ve been around for nine-and-half decades.” But what defines customer service—in 2017? During a recent W.E. Brown focus group, one of our participants stated that—among other things which we’ll blog about later—excellent service means: “Service so good you’re willing to mention it to another person.” We’ve expanded on that sentiment to identify customer benefits like satisfaction, comfort, and happiness. And although service is a critical goal, we pursue the idea of satisfaction because of its emotional advantages. We listen to our customer’s concerns and take immediate action to remedy; our technicians are courteous, keep their work area (in your home) clean, and have a legacy here in Charlottesville; and we integrate the latest cutting-edge technology with each job we perform. We are consistently rated 4.9 out of 5 stars, based on 487 customer reviews in the central Virginia area, and we are always striving to get that extra .1 star. If you’ve had a good...


At W.E. Brown—It’s About Customer Satisfaction. Let me explain the subtle difference. We’ve been in business for 95 years, and it would be easy for us to say: “Great customer service is important to us, and that’s why we’ve been around for nine-and-half decades.” But what defines customer service—in 2017? During a recent W.E. Brown focus group, one of our participants stated that—among other things which we’ll blog about later—excellent service means: “Service so good you’re willing to mention it to another person.” We’ve expanded on that sentiment to identify customer benefits like satisfaction, comfort, and happiness. And although service is a critical goal, we pursue the idea of satisfaction because of its emotional advantages. We listen to our customer’s concerns and take immediate action to remedy; our technicians are courteous, keep their work area (in your home) clean, and have a legacy here in Charlottesville; and we integrate the latest cutting-edge technology with each job we perform. We are consistently rated 4.9 out of 5 stars, based on 487 customer reviews in the central Virginia area, and we are always striving to get that extra .1 star. If you’ve had a good experience with W.E. Brown, please take a moment to review us on Google, and thanks! Why does this matter to us? According to a 2016 survey on HVAC/Electrical/Plumbing services, conducted by Dimensional Research: 42% of customers stayed with a company after a good experience, 66% respectively stopped using a company after a bad experience. 95% who had a bad experience said they told someone about it. 87% who had a good experience said they told someone about it. Bad experiences were more likely to be shared across social media, than good. We always welcome comments, complaints, and especially compliments. Satisfaction means a lot to us. We’ll do what it takes to make things right. Because, well, we want you to experience “service so good” that you refer us to your family and friends. Creating a more efficient world at home, Willie

The post How do you define: “Service so good?” appeared first on W.E. Brown.

Three men standing next to each other smiling in a basement

Mr. John Courtney, a satisfied customer – with W.E. Brown technicians Dale Worrell and John Geer

At W.E. Brown—It’s About Customer Satisfaction.

Let me explain the subtle difference. We’ve been in business for 95 years, and it would be easy for us to say: “Great customer service is important to us, and that’s why we’ve been around for nine-and-half decades.” But what defines customer service—in 2017?

During a recent W.E. Brown focus group, one of our participants stated that—among other things which we’ll blog about later—excellent service means: “Service so good you’re willing to mention it to another person.” We’ve expanded on that sentiment to identify customer benefits like satisfaction, comfort, and happiness. And although service is a critical goal, we pursue the idea of satisfaction because of its emotional advantages.

We listen to our customer’s concerns and take immediate action to remedy; our technicians are courteous, keep their work area (in your home) clean, and have a legacy here in Charlottesville; and we integrate the latest cutting-edge technology with each job we perform.

We are consistently rated 4.9 out of 5 stars, based on 487 customer reviews in the central Virginia area, and we are always striving to get that extra .1 star. If you’ve had a good experience with W.E. Brown, please take a moment to review us on Google, and thanks!

Why does this matter to us?

According to a 2016 survey on HVAC/Electrical/Plumbing services, conducted by Dimensional Research:

  • 42% of customers stayed with a company after a good experience, 66% respectively stopped using a company after a bad experience.
  • 95% who had a bad experience said they told someone about it.
  • 87% who had a good experience said they told someone about it.

Bad experiences were more likely to be shared across social media, than good.

We always welcome comments, complaints, and especially compliments. Satisfaction means a lot to us. We’ll do what it takes to make things right. Because, well, we want you to experience “service so good” that you refer us to your family and friends.

Creating a more efficient world at home,
Willie

The post How do you define: “Service so good?” appeared first on W.E. Brown.


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